Hi55 Terms & Conditions — Please Read Before Use

Hi55 (hereinafter referred to as the "Platform" or "we") is an internationally licensed online gaming and Sports Betting service provider. These Terms and Conditions form a legally binding agreement between hi55 and its members (hereinafter referred to as "you" or "member").

By using any hi55 service, you confirm that you fully agree to these Terms and Conditions. If you are under 18 years of age, or if online gaming is prohibited by law in your country of residence, you are not permitted to use hi55.

Hi55 reserves the right to update these terms and conditions at any time. Notice of changes will be posted on the platform. Continued use of the platform after any update constitutes acceptance of the revised terms.

• This agreement applies in both English and Bengali; in the event of any conflict, the English version shall prevail.
• Hi55 reserves the right to restrict or discontinue services at any time due to legal restrictions in any jurisdiction.
• It is each member's personal responsibility to comply with the local laws of their country.

You must provide accurate and complete information when registering with hi55 — including your name, date of birth, email, phone number, and address. Registering with false information may result in account suspension or termination without any balance refund.

Each individual may only operate one account. If multiple accounts are found under the same person, all accounts will be closed and any bonuses or winnings may be forfeited.

• To update any information provided at registration, please contact our support team.
• Use a strong password to secure your account.
• Members are solely responsible for the security of their own accounts.
• If you notice any suspicious login activity or unauthorized access, contact hi55 support immediately.
• Sharing, selling, or transferring your account to anyone else is strictly prohibited.

Hi55 complies with international Anti-Money Laundering (AML) policies and reserves the right to verify a member's identity at any time. KYC verification may be mandatory before withdrawals or for high-value transactions.

The following documents are typically required for KYC verification:

• Government-issued ID (National ID, passport, or driving license)
• Recent utility bill or bank statement (as proof of address)
• Proof of Payment Method Ownership

Withdrawals may be placed on hold if KYC documents are not submitted or verification is incomplete. hi55 does not accept falsified or altered documents — any such findings will result in permanent account closure.

Only approved payment methods may be used to deposit on hi55. Members in Bangladesh can currently deposit via bKash, Nagad, and Rocket. Please ensure the payment method owner and the hi55 account holder are the same person.

• The minimum deposit amount may vary depending on the payment method.
• Deposits made in a third party's name or from a third-party account are strictly prohibited.
• Please deposit using the correct reference number or as instructed — otherwise processing may be delayed.
• Deposits are usually credited within a few minutes. If there is a delay, please contact support.
• Hi55 reserves the right to decline any deposit that is deemed suspicious.

KYC verification must be completed before withdrawing winnings from hi55. Withdrawals are only permitted to the same payment method used for the deposit and registered under the account holder's name.

Withdrawal requests typically take 24 to 72 hours to process. Larger withdrawals may require additional verification and could take longer.

• Minimum and maximum withdrawal limits apply.
• Bonus balance cannot be withdrawn directly — wagering requirements must be met first.
• If you have multiple pending withdrawal requests, no new request can be submitted while one is being processed.
• Hi55 reserves the right to place withdrawals on hold and conduct an investigation in cases of suspicious activity.

Each bonus and promotion on hi55 comes with its own specific terms. Claiming a bonus means you agree to those terms. Withdrawals cannot be made until the associated wagering requirements have been met.

• The welcome bonus is for new members only and can be claimed once on your first deposit.
• Using the same bonus across multiple accounts is strictly prohibited.
• Bonuses may only be used on select hi55 games.
• Bonus offers will be automatically cancelled upon expiry.
• Hi55 reserves the right to cancel bonuses and investigate accounts if bonus abuse is suspected.
• The referred member must be an active member to qualify for the referral bonus.

All games on hi55 are powered by internationally recognised and certified Random Number Generator (RNG) technology, meaning every outcome is entirely random and not predetermined. hi55 does not control game results in any way.

For Sports Betting, hi55 offers fair, market-based odds. Odds may change during live betting once a match has started, which is completely normal.

• Any attempt to manipulate game outcomes will be treated as fraud.
• Automated betting using software or bots is strictly prohibited.
• Attempting to manipulate odds through group coordination or syndicate activity is a punishable offence.

The following activities are strictly prohibited on the hi55 platform. Violations may result in permanent account closure and, where applicable, legal action.

• Using the platform for money laundering or any form of illegal financial activity.
• Opening or operating an account using a fraudulent identity.
• Hacking, phishing, or any other form of cybercrime.
• Operating multiple accounts from the same device or IP address.
• Bonus hunting or exploiting system vulnerabilities to gain unfair advantages.
• Harassing other members or showing disrespectful behavior toward platform staff.
• Operating an account on behalf of a minor (under 18 years of age).

Hi55 takes your personal information very seriously. All details provided during registration, along with your transaction history, are stored with strict security measures. Your personal data is never shared with any third party, except where required by law.

To read hi55's full privacy policy, visit our Privacy Policy Page View. By using the platform, you also agree to our privacy policy.

Hi55 believes gaming should be a form of entertainment — not a source of income. We encourage our members to play responsibly and within their means. Betting beyond what you can afford is never a wise decision.

The following responsible gaming tools are available on hi55:

• Deposit Limit: Set a daily, weekly, or monthly cap on your deposits.
• Session Limit: Set a limit on your continuous playing time.
• Self-Exclusion: Suspend your account temporarily or permanently.
• Cooling-Off Period: Temporarily deactivate your account for a set period to take a break.

The hi55 support team is ready to help with any gaming-related concerns. To learn more, Responsible Gaming Page View.

Hi55 reserves the right to suspend or close any member's account at any time and for any reason. Common grounds for account closure include:

• Violation of any part of these terms and conditions.
• If fraudulent activity or money laundering is suspected.
• Using a false identity or fraudulent documents.
• Operating multiple accounts.
• Extended inactivity (typically 12 months).

Upon account closure, any valid balance (excluding bonuses) will generally be refunded. However, if the account is closed due to a breach of our terms, the balance may be forfeited. Members may also close their own account at any time — please contact support to do so.

For any dispute involving a transaction, game outcome, or account matter, please contact the hi55 support team first. Most disputes are resolved quickly through direct communication.

Hi55's decisions are considered final, particularly regarding technical game outcomes. However, if a member believes a decision is unfair, they may file a complaint with the relevant licensing authority.

• For disputes, the first step is to contact support via live chat or email.
• An initial response will be provided within 7 business days of receiving a complaint.
• Complex cases may take up to 30 days to resolve.

Hi55 reserves the right to amend these Terms and Conditions, in part or in full, at any time. Notice will be provided on the platform and sent to your registered email before any changes take effect.

Continuing to use the platform after any changes have taken effect will be considered acceptance of the updated Terms and Conditions. We recommend checking this page regularly. The date of the latest update will always be shown at the top of the page.