Hi55 Privacy Policy — Our Commitment to Protecting Your Information

Hi55 (referred to herein as "we", "the Platform", or "hi55") is an internationally licensed online gaming and Sports Betting platform. We place the highest importance on our members' privacy and take full responsibility for protecting your personal information.

This Privacy Policy explains what information hi55 collects, why it collects it, how it is used, and how it is kept secure. This policy applies to the hi55 website, mobile app, and all related services.

Hi55's Privacy Policy is built in accordance with Bangladesh and international data protection regulations. We believe in full transparency — there's nothing to hide about how we handle your data.

Hi55 collects different types of information at different stages. Here's a breakdown by category:

Hi55 never stores your full payment card number or CVV. Payment information is processed directly through payment processors.

Hi55 uses your information for specific purposes only. We never use your data beyond what has been expressly authorized.

• Account Management: To manage your registration, login, and account information.
• Identity Verification: To complete the KYC process and prevent fraud.
• Transaction Processing: To process deposits and withdrawals securely.
• Service Improvement: To analyze your usage patterns and improve hi55's services.
• Security Assurance: To monitor suspicious transactions and maintain account security.
• Legal Compliance: To comply with international AML regulations and the requirements of regulatory authorities.
• Customer Support: To address your complaints and questions.
• Promotional Communications: To send you offers and updates based on your consent.

Hi55 never sells your personal information to third parties. However, in certain circumstances, limited data sharing may occur:

• Payment Processors: Necessary information is shared with bKash, Nagad, or Rocket to process your transactions.
• Law Enforcement: Data may be disclosed in response to a court order or other legal obligation.
• Licensing Authority: Required information is shared with regulatory authorities.
• Technology Partners: With technology partners who support platform operations, all of whom are bound by confidentiality agreements.
• Fraud Prevention Agency: To detect fraudulent activity.

In all of the above cases, hi55 shares only the minimum necessary information and holds the relevant parties to strict data protection obligations.

Hi55's website and app use cookies and similar technologies. Cookies are small text files stored on your device that help enhance your browsing experience.

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Performance Cookies: To monitor platform speed and stability.
• Functionality Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand which pages are used most — fully anonymised.

You can disable non-essential cookies from your browser settings. Please note that doing so may affect the functionality of certain features.

Hi55 does not retain your data longer than necessary. Retention periods are determined by data type:

• Account Information: For the duration of the active account and up to 5 years after closure.
• Transaction Records: Up to 7 years, as required by law.
• KYC Documents: Up to 5 years after account closure.
• Customer Service Records: Up to 3 years after last contact.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

Once the designated retention period expires, data is securely deleted or anonymized.

As a hi55 member, you have the following rights over your personal data:

To exercise these rights support@hi55.ws Email us at the address provided. hi55 will respond within 30 business days.

Hi55 uses industry-leading security technology to protect your information. Our security framework operates on multiple layers:

• SSL/TLS Encryption: All communications on the website and app are encrypted.
• AES-256 Data Encryption: All stored sensitive data is protected with the highest standard of encryption.
• Two-Factor Authentication (2FA): Option to enable 2FA for added security at login.
• Firewall & IDS: Server-level intrusion detection system.
• Regular Backups: Encrypted backups to minimise the risk of data loss.
• Staff Training: hi55 staff receive regular training on data protection practices.

Hi55 is strictly an adults-only (18+) platform. We do not knowingly collect any personal information from minors.

Age verification is mandatory during registration. If hi55 becomes aware that a minor's information has been collected by mistake, the account will be immediately closed and all associated data deleted.

If a parent believes their child has registered on hi55, please contact us support@hi55.wsto get in touch.

As hi55 is an international platform, your data may be processed and stored on servers located in various countries. In such cases, hi55 ensures that:

• The data protection standards of the destination country are assessed before any data transfer takes place.
• Data processing agreements are in place with all international service providers.
• GDPR-compliant Standard Contractual Clauses are used.
• The highest data protection standards are maintained, regardless of country.

For any questions, concerns, or complaints regarding the Privacy Policy, please reach out to our dedicated Data Protection Team:

• Email: support@hi55.ws
• Live Chat: Chat button at the bottom right of the platform
• Response Time: Initial response typically within 24 hours

If you are not satisfied with hi55's response, you may file a complaint with the relevant data protection authority. We are always committed to fair and transparent resolutions.

Hi55 may update this Privacy Policy from time to time. If any significant changes are made, you will be notified by email and a notice will be posted on the platform.

If you continue using hi55 after any changes take effect, you will be considered to have accepted the updated policy. We recommend visiting this page regularly to stay informed.